At Petunia Pickle Bottom, we take great pride in designing and creating high quality products with exquisite craftsmanship, constructed with both form and function in mind. As Customer Care is one of our core brand tenets, we are pleased to offer our Petunia 100% Guarantee, ensuring that customers can trust our products to withstand the joy and adventure of modern motherhood.
The Petunia 100% Guarantee covers hardware and/or fabric defects on items purchased through authorized Petunia Pickle Bottom retailers.
If you are experiencing an issue with one of your Petunia products, please contact our Customer Care team at (805) 643-6697. - OR - Email Petunia Customer Care Team: firstname.lastname@example.org
Please note that our Guarantee does not cover wear and tear due to normal, proper use of product, nor does it cover accidents, spills or defects created from self- or third-party repairs or alterations. All items purchased through an unauthorized retailer, a secondhand-seller or from one of our Sample Sales are also not covered under our Guarantee. If you are experiencing one of these issues, we do invite you to give us a call as we may be able to offer suggestions for cleaning or further assistance.
Beginning in Fall 2021, due to customer feedback, our diaper bags will no longer include a plastic wipes case. As this transition rolls out, some bags may still contain a wipes case, which customers are welcome to keep and use.
Our Customer Service team is happy to offer advice on how best to use and care for your Petunia Pickle Bottom products. If you have any questions, please give us a call at (805) 643-6697 or email us at email@example.com