Petunia Promise

Every Petunia Pickle Bottom product comes with a guarantee on the quality and manufacturing, but to us, this is more than a guarantee. It’s a promise. 

A promise that our products will always help you feel empowered and confident, with uncompromised style and function. A promise that our craftsmanship and materials will stand up to anything life (or a toddler) can throw at it. 

A promise to obsess over every detail. From swiveling strap connections to make sure you never have to deal with a twisted shoulder strap to thoughtfully placed insulated compartments to hold your snacks and sips.  

A promise to be there if you need us. Reach out to us via chat or email. And, yes, we still pick up the phone! Every aspect of your experience has been considered because we’ve made a promise to always give you our very best. 

 

Happiness Guarantee 

If you aren’t in love with your Petunia.com purchase for any reason, return or exchange it within 30 days. We’ll even pay the return shipping. Read our full return policy here. 

Our products are also guaranteed against hardware and/or fabric defects on items purchased through authorized Petunia Pickle Bottom retailers for up to two years.  

Has it been more than two years? Please reach out so our team can explore a solution for you, including a discount on a new product of your choice.

If you are experiencing an issue with one of your Petunia products, please contact our Customer Care team: 

Please note that our Happiness Guarantee does not cover normal wear and tear, improper use of product, accidents, spills or defects created from self- or third-party repairs or alterations. All items purchased through an unauthorized retailer, a secondhand-seller or from one of our Sample Sales are also not covered under our Guarantee. If you are experiencing one of these issues, we do invite you to give us a call as we may be able to offer suggestions for cleaning or further assistance.

Beginning in Fall 2021, due to customer feedback, our diaper bags will no longer include a plastic wipes case. As this transition rolls out, some bags may still contain a wipes case, which customers are welcome to keep and use.

Our Customer Service team is happy to offer advice on how best to use and care for your Petunia Pickle Bottom products. If you have any questions, please give us a call at (805) 643-6697 or email us at info@petunia.com