Shipping & Orders

Shipping & Orders 

Orders are packed and shipped from our warehouse in Alabama every Monday through Friday. Our team has weekends and major holidays off to spend with their families. 

We offer a variety of shipping options to help you get your package on time. Average processing and shipping times are below.  

  • Standard Shipping: 2 Days Order Processing + 5 – 10 Business Days Shipping 
  • FedEx 2Day®: 1 Day Order Processing + 2 Business Days Shipping 
  • FedEx Standard Overnight®: 1 Day Order Processing + 1 Business Day 

Standard shipping orders ship out in 1 to 2 business days, on average. Processing times may be longer during high volume periods. 

Orders with upgraded shipping placed before 11am CST are given priority order processing. Most will go out the same business day. We will do our best to accommodate expedited orders but unfortunately cannot guarantee same-day shipping.  

While we can’t guarantee delivery times in the event of unforeseen delays, such as severe weather, natural disasters or carrier strikes, we will do everything we can to assist if such an event occurs. 

 

Enjoy Free Shipping on All Purchases of $99 or more 

Orders Placed in the Contiguous US: All purchases of $99 or more qualify for FREE standard shipping. Orders of $99 or less in the contiguous US have a simple flat shipping rate of $8.95. Expedited options from FedEx are also available with prices calculated at checkout based on carrier rates. 

Other US Orders: Orders to Hawaii, Alaska, Puerto Rico and APO addresses ship for a flat $10 shipping rate.  

International Orders: Currently, we do not ship internationally. However, we do have a large network of international distributors and retailers who carry Petunia Pickle Bottom products, and we’ll be happy to help you find what you are looking for. Just email us at info@petunia.com for more information. 

 

Choose Route Tracking & Package for Added Protection 

Petunia Pickle Bottom is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route at checkout your order will be protected from damage, loss, or theft.  

In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we recommend you consider Route package protection at checkout. 

Preorders and Backorders Ship Separately  

If your order contains a Preorder/Backorder item and an in-stock item, the in-stock items will ship first and Preorder/Backorder items will ship when available. You will not be charged extra shipping for the extra shipments. 

Requesting Order Cancellations and Adjustments 

Unfortunately, our team is unable to cancel or make adjustments to orders once they are placed. Every order is protected by the Petunia Promise. All orders that are not marked Final Sale are also eligible Free Returns. 

Contact Customer Service & Support 

If you have questions regarding your order, please contact our customer service team during business hours via Live Chat or using the contact information below.  

Email: orders@petunia.com 

Phone: (805) 643-6697  

We appreciate your continued patience & look forward to delivering your order!